What’s the Problem?: Understanding the Complexity of Electronic Resource Access Issues

Margaret Heller

What’s the Problem?: Understanding the Complexity of Electronic Resource Access Issues

Margaret Heller

Research output: Contribution to conference › Presentation

Original language	American English
State	Published - Jul 25 2011

Disciplines

Computer Sciences

Cite this

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title = "What{\textquoteright}s the Problem?: Understanding the Complexity of Electronic Resource Access Issues",

author = "Margaret Heller",

note = "Many electronic resource access issues start at a public service point and end up in technical services. This presentation will outline the best practices for electronic resource issues, workflows, and how to use metrics for tracking the effort expended in resolving electronic resource access issues.",

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day = "25",

language = "American English",

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T1 - What’s the Problem?: Understanding the Complexity of Electronic Resource Access Issues

AU - Heller, Margaret

N1 - Many electronic resource access issues start at a public service point and end up in technical services. This presentation will outline the best practices for electronic resource issues, workflows, and how to use metrics for tracking the effort expended in resolving electronic resource access issues.

PY - 2011/7/25

Y1 - 2011/7/25

UR - https://dom.constellation.libras.org/handle/10969/648

M3 - Presentation

ER -

What’s the Problem?: Understanding the Complexity of Electronic Resource Access Issues

Disciplines

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