The Nature and Implications of Consumers’ Experiential Framings of Failure in High-Risk Service Contexts

Research output: Contribution to journal › Article › peer-review

Keywords

@article{a3fb34d7eb36496ba7a61e8134dbb7ff,

title = "The Nature and Implications of Consumers{\textquoteright} Experiential Framings of Failure in High-Risk Service Contexts",

keywords = "health care services, consumer behavior",

author = "Zayer, \{Linda Tuncay\} and Otnes, \{Cele C.\} and Eileen Fischer",

year = "2015",

language = "American English",

journal = "Journal of Service Research",

}

TY - JOUR

T1 - The Nature and Implications of Consumers’ Experiential Framings of Failure in High-Risk Service Contexts

AU - Zayer, Linda Tuncay

AU - Otnes, Cele C.

AU - Fischer, Eileen

PY - 2015

Y1 - 2015

KW - health care services

KW - consumer behavior

UR - http://dx.doi.org/10.1177/1094670514559187

M3 - Article

JO - Journal of Service Research

JF - Journal of Service Research

ER -