@inproceedings{1fc82517b5eb4c1fa36389dde888e023,
title = "The managed hearthstone: Labor and emotional work in the online community of World of Warcraft",
keywords = "Emotional labor, Interaction patterns, MMORPG, Sociability, Social dynamics, Video games, Work, World of Warcraft",
author = "Andras Lukacs and Embrick, {David G.} and Talmadge Wright",
year = "2010",
doi = "10.1007/978-3-642-11743-5_13",
language = "English",
isbn = "3642117422",
series = "Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering",
pages = "165--177",
booktitle = "Facets of Virtual Environments - First International Conference, FaVE 2009, Revised Selected Papers",
note = "1st International Conference on Facets of Virtual Environments, FaVE 2009 ; Conference date: 27-07-2009 Through 29-07-2009",
}