The Effects of Corporate Elitism and Groupthink on Organizational Empathy in Crisis Situations

TY - JOUR

T1 - The Effects of Corporate Elitism and Groupthink on Organizational Empathy in Crisis Situations

AU - Yim, Myungok Chris

AU - Park, Hyun Soon

N1 - Organizational blindness of super-elite companies in responding to crises is attributed to corporate elitism and groupthink. * The mutually-reinforcing interaction of corporate elitism and groupthink prevents organizational empathy from working effectively in crises. * The lack of balance between cognitive and affective empathy disrupts organizational capacity for empathic action in a crisis.

PY - 2021/3/1

Y1 - 2021/3/1

UR - https://www.sciencedirect.com/science/article/pii/S0363811120301120

U2 - 10.1016/J.PUBREV.2020.101985

DO - 10.1016/J.PUBREV.2020.101985

M3 - Article

VL - 47

JO - Public Relations Review

JF - Public Relations Review

IS - 1

ER -