HRM systems of Indian call centres: An exploratory study

Pawan S. Budhwar; Arup Varma; Virender Singh; Rohin Dhar

doi:10.1080/09585190600640976

HRM systems of Indian call centres: An exploratory study

Pawan S. Budhwar, Arup Varma, Virender Singh, Rohin Dhar

Quinlan School of Business

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	881-897
Number of pages	17
Journal	International Journal of Human Resource Management
Volume	17
Issue number	5
DOIs	https://doi.org/10.1080/09585190600640976
State	Published - May 2006

ASJC Scopus Subject Areas

Strategy and Management
Organizational Behavior and Human Resource Management
Management of Technology and Innovation

Keywords

Attrition
Challenges for HRM
HRM in call centres
India

Access to Document

10.1080/09585190600640976

Cite this

@article{eda10f1ee5b64c8ca44292f40b1f8af5,

title = "HRM systems of Indian call centres: An exploratory study",

keywords = "Attrition, Challenges for HRM, HRM in call centres, India",

author = "Budhwar, \{Pawan S.\} and Arup Varma and Virender Singh and Rohin Dhar",

year = "2006",

month = may,

doi = "10.1080/09585190600640976",

language = "English",

volume = "17",

pages = "881--897",

journal = "International Journal of Human Resource Management",

issn = "0958-5192",

number = "5",

}

TY - JOUR

T1 - HRM systems of Indian call centres

T2 - An exploratory study

AU - Budhwar, Pawan S.

AU - Varma, Arup

AU - Singh, Virender

AU - Dhar, Rohin

PY - 2006/5

Y1 - 2006/5

KW - Attrition

KW - Challenges for HRM

KW - HRM in call centres

KW - India

UR - https://www.scopus.com/pages/publications/33748355499

UR - https://www.scopus.com/inward/citedby.url?scp=33748355499&partnerID=8YFLogxK

U2 - 10.1080/09585190600640976

DO - 10.1080/09585190600640976

M3 - Article

AN - SCOPUS:33748355499

SN - 0958-5192

VL - 17

SP - 881

EP - 897

JO - International Journal of Human Resource Management

JF - International Journal of Human Resource Management

IS - 5

ER -

HRM systems of Indian call centres: An exploratory study

ASJC Scopus Subject Areas

Keywords

Access to Document

Other files and links

Cite this