HRM systems of Indian call centres: An exploratory study

Pawan S. Budhwar; Arup Varma; Virender Singh; Rohin Dhar

doi:10.1080/09585190600640976

HRM systems of Indian call centres: An exploratory study

Pawan S. Budhwar
, Arup Varma
, Virender Singh
, Rohin Dhar

Quinlan School of Business

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	881-897
Number of pages	17
Journal	International Journal of Human Resource Management
Volume	17
Issue number	5
DOIs	https://doi.org/10.1080/09585190600640976
State	Published - May 2006

ASJC Scopus Subject Areas

Strategy and Management
Organizational Behavior and Human Resource Management
Management of Technology and Innovation

Keywords

Attrition
Challenges for HRM
HRM in call centres
India

Access to Document

10.1080/09585190600640976

Cite this

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title = "HRM systems of Indian call centres: An exploratory study",

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AU - Budhwar, Pawan S.

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AU - Dhar, Rohin

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KW - Challenges for HRM

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HRM systems of Indian call centres: An exploratory study

ASJC Scopus Subject Areas

Keywords

Access to Document

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