@article{457dddbe155b4ff29158e3d3a7eab1bf,
title = "Effect of AI Chatbot{\textquoteright}s Interactivity on Consumers{\textquoteright} Negative Word-of-Mouth Intention: Mediating Role of Perceived Empathy and Anger",
keywords = "Chatbot, empathy, interactivity, negative word-of-mouth (WOM), social response theory, the computers-are-social-actors (CASA) paradigm",
author = "Yim, {Myungok Chris}",
note = "Publisher Copyright: {\textcopyright} 2023 Taylor & Francis Group, LLC.",
year = "2024",
doi = "10.1080/10447318.2023.2234114",
language = "English",
volume = "40",
pages = "5415--5430",
journal = "International Journal of Human-Computer Interaction",
issn = "1044-7318",
number = "18",
}