Effect of AI chatbot empathy and identity disclosure on willingness to donate: the mediation of humanness and social presence

Gain Park, Myungok Chris Yim, Jiyun Chung, Seyoung Lee

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)1998-2010
Number of pages13
JournalBehaviour and Information Technology
Volume42
Issue number12
DOIs
StatePublished - 2023
Externally publishedYes

ASJC Scopus Subject Areas

  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • General Social Sciences
  • Human-Computer Interaction

Keywords

  • Chatbot empathy
  • human likeness
  • human–computer interaction
  • identity disclosure
  • social presence
  • uncanny valley

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